Cable Customers

COVID-19 has had a tremendous impact on nearly every aspect of our daily lives. Comcast, NBCUniversal, and Sky, are working hard to support our customers, employees, and communities during this unprecedented time. Read more about their COVID-19 response here.

Residents may call the cable commission if they have questions or unresolved complaints with CenturyLink or Comcast. CenturyLink PrismTV® customers should first attempt to contact them at (877) 837-5738, or visit the closest local store at: 1605 Queens Dr #104, Woodbury, MN 55125. Comcast Xfinity® customers should first attempt to contact Comcast at (651) 222-3333, or visit the closest cable store at 3325 Central Park Village Drive - Suite 100, Eagan, MN 55121.

If you are unable to resolve your question or problem directly with your cable provider (and you live within the cities of Inver Grove Heights, Lilydale, Mendota, Mendota Heights, South St. Paul, Sunfish Lake, and West St. Paul), you may call the cable commission at (651) 352-6101. NDC4 is here to assist with unresolved concerns and will forward complaints to the Escalated Complaints department within CenturyLink or Comcast for faster resolution. Our hours are Monday-Friday 8 a.m. to 4:30 p.m. NDC4 offices and Town Square Television studios are located at 5845 Blaine Avenue, Inver Grove Heights, MN 55076.

If you do not live in the above-mentioned cities, call your city hall to find a local franchise authority.

Comcast has teamed up with The UPS Store to offer convenient and free equipment returns. Comcast customers can now bring their equipment directly to the nearest UPS Store location, where it will be processed, packed and shipped back to Comcast, free of charge. Equipment can be dropped off "as is," no box or packaging required.

The UPS Store in West St. Paul:

1670 Robert St. S., West St. Paul, MN 55118

651-451-0611 | Fax 651-451-8963 | www.theupsstore.com

UPS Drop Boxes in Northern Dakota County:

• 5802 Blackshire Path, Inver Grove Heights, MN 55076
• 5842 Carmen Ave., Inver Grove Heights, MN 55077
• 2918 Upper 55th, Inver Grove Heights, MN 55076
• 633 Concord St. South, South St. Paul, MN 55075
• 501 Farwell Ave., Inver South St. Paul, MN 55075

NDC4 is a municipal joint powers cooperative formed in 1982 by the seven cities of Inver Grove Heights, Lilydale, Mendota, Mendota Heights, South St. Paul, Sunfish Lake, and West St. Paul.

To achieve our mission, we provide consumer protection services for cable subscribers and directly oversee government and educational programming (see our government meeting schedule) on Channels 18, 19, and 20. We also administer LOCAL community programming thorough our non-profit corporation, Town Square Television.

The cable commission consists of a city council and citizen representative from each of our member cities. Five of the fourteen commissioners are elected commission officers who form the Executive Committee. The full commission meets on the first Wednesday of every other month (February, April, June, August, October, and December), while the Executive Committee meets during the months in between. Full commission meetings are televised LIVE the first Wednesday of every other month at 7 p.m. on Government Channel 18.

Woodbury

1605 Queens Dr #104
Woodbury, MN 55125 -Map

(651) 770-2843

Woodburyretail@centurylink.com

• Mon-Fri: 9am-8pm
• Sat: 9am-8pm
• Sun: 12pm-5pm

Minneapolis

200 S. 5th Street
Minneapolis, MN 55402 -Map

(612) 332-8552

Skywayretail@centurylink.com

• Mon-Fri: 9am-5pm
• Sat: Closed
• Sun: Closed

Maplewood

1885 COUNTY RD D E
MAPLEWOOD, MN 55109 -Map

(651) 770-2843

Maplewoodretail@centurylink.com

Blaine

398 Northtown Dr
Blaine, MN 55434 -Map

(763) 795-8082

Blaineretail@centurylink.com

• Mon-Fri: 10am-9pm
• Sat: 10am-8pm
• Sun: 11am-6pm

Minnetonka

14200 Wayzata Blvd Ste F
Minnetonka, MN 55305 -Map

(952) 545-1093

Minnetonkaretail@centurylink.com

• Mon-Fri: 9am-7pm
• Sat: 9am-5pm
• Sun: Closed

Roseville

10 Rosedale Center
Roseville, MN 55113 -Map

(651) 631-2682

Rosevilleretail@centurylink.com

• Mon-Fri: 10am-9pm
• Sat: 10am-9pm
• Sun: 11am-6pm

Eagan - NEW!

3325 Central Park Village Drive
Suite 100
Eagan, MN 55121 -Map

• Mon-Sat: 9am-7pm
• Sun: 11am-5pm

Inver Grove Heights - Moved July 14th!

5300 S. Robert Trail
Inver Grove Heights, MN 55077 -Map

• Closed

St. Louis Park

4620 Excelsior Blvd.
St. Louis Park, MN 55416 -Map

• Mon-Sat: 9am-7pm
• Sun: 11am-5pm

Minnetonka

14404 Excelsior Blvd.
Minnetonka, MN 55345 -Map

• Mon-Fri: 9am-7pm
• Sat: 9am-5pm
• Sun: Closed

Brooklyn Park

9660 Colorado Lane
Brooklyn Park, MN 55445 -Map

• Mon-Sat: 9am-7pm
• Sun: 11am-5pm

Richfield

6503 Nicollet Ave.
Richfield, MN 55423 -Map

• Mon-Sat: 9am-7pm
• Sun: 11am-5pm

St. Paul (Highland Park)

2050-2052 Ford Parkway
St. Paul, MN 55116 -Map

• Mon-Sat: 9am-7pm
• Sun: 11am-5pm

Roseville

2480 Fairview Ave. N.
Roseville, MN 55113 -Map

• Mon-Sat: 9am-7pm
• Sun: 11am-5pm

Woodbury

429 Commerce Drive
Woodbury, MN 55125 -Map

• Mon-Sat: 9am-7pm
• Sun: 11am-5pm

On August 15, 2018, the Northern Dakota County Cable Communications Commission, (“NDC4”), on behalf of its seven Member Cities (Inver Grove Heights, Lilydale, Mendota, Mendota Heights, South St. Paul, Sunfish Lake, and West St. Paul, Minnesota), received a Formal Renewal Proposal for a Cable Franchise (“Formal Proposal”) from Comcast of St. Paul, Inc., (“Comcast”) a cable television provider franchised to do business in the seven Member Cities.

The public is invited to inspect a copy of Comcast’s Formal Proposal and the NDC4 Formal Community Needs Assessment, during regular business hours, at the NDC4 office located at 5845 Blaine Avenue, Inver Grove Heights, MN 55076-1401.  Comcast’s Formal Proposal and the NDC4 Formal Community Needs Assessment are available online at www.townsquare.tv/cable-customers. Written public comments regarding Comcast’s Formal Proposal may be submitted to Jodie Miller, NDC4 Executive Director, 5845 Blaine Avenue, Inver Grove Heights, MN  55076-1401 or online at www.townsquare.tv/contact.  Written comments will be accepted until 4:00 p.m. on Monday October 1, 2018.

Documents:

NDC4 Formal Needs Assessment Report - April 4, 2018

• NDC4 Formal Needs Assessment Report and Exhibits A & B
• Exhibit C - Community Needs Report
• Exhibit C - Appendices 1 of 2 - Community Needs Assessment Report
• Exhibit C - Appendices 2 of 2 - Telephone Survey Report
• Exhibit D - NDC4 I-Net Review Needs Assessment Report
• Exhibit E - Request for Formal Proposal(RFRP)
• Exhibit E - Attachment 1 - Model Cable Television Franchise Ordinance for Comcast of Minnesota

Comcast Response - August 15, 2018

• Comcast Response to NDC4

Don't get caught in the cold. Get ready for winter weather. Winter storm season is here, and we're prepared to get you back up and running when a storm hits. We want to make sure you're ready if the weather interferes with your TV, Internet, or phone service.

Stay informed and stay connected during a storm with these tips:

1. Remember to check My Account: It's a quick and easy way to check for outages, contact our care team and check the status of a service call. My Account is accessible with the Xfinity My Account app, online and right on XFINITY X1.
2. Download the XFINITY WiFi app: Internet Down? You can quickly locate and connect to XFINITY WiFi hotspots when you need them the most.
3. Download the XFINITY TV app: Stuck inside? With the app, you can view live TV and weather updates. Even download shows and movies to watch offline in case you lose power.

If your services does go down, check My Account first to see if there's an outage. If it shows an outage for your address, there is no need to call. If My Account does not show an outage, please let us know so we can alert our technicians. As we work to get everything repaired, you may notice some temporary service interruptions while technicians work to get all the connections restored.

A power outage may impact your XFINITY service. If the power is out, your local utility provider will need to restore power before your XFINITY services can be restored. On occasion, your power may start working before your XFINITY services. In those situations, we ask for your patience- our teams work hard to get your services back up and running so you can be connected again.

For additional tips on how you can prepare your home and family for a major storm, please visit Weather Ready Nation (http://www.nws.noaa.gov/com/weatherreadynation/).