Northern Dakota County Cable Communications Commission
Our Mission:
The mission of NDC4 is to serve its member cities by administering and enforcing the cable franchise ordinance, managing institutional programming and overseeing local community programming on their behalf.
If you have an issue with CenturyLink® Prism TV™ or Comcast® Xfinity®...
Residents may call the cable commission if they have questions or unresolved complaints with CenturyLink or Comcast. CenturyLink PrismTV® customers should first attempt to contact them at (877) 837-5738, or visit the closest local store at: 1605 Queens Dr #104, Woodbury, MN 55125. Comcast Xfinity® customers should first attempt to contact Comcast at (651) 222-3333, or visit the closest cable store at 3325 Central Park Village Drive - Suite 100, Eagan, MN 55121.
If you are unable to resolve your question or problem directly with your cable provider (and you live within the cities of Inver Grove Heights, Lilydale, Mendota, Mendota Heights, South St. Paul, Sunfish Lake, and West St. Paul), you may call the cable commission at (651) 450-9891. NDC4 is here to assist with unresolved concerns and will forward complaints to the Escalated Complaints department within CenturyLink or Comcast for faster resolution. Our hours are Monday-Friday 8 a.m. to 4:30 p.m. NDC4 offices and Town Square Television studios are located at 5845 Blaine Avenue, Inver Grove Heights, MN 55076.
If you do not live in the above-mentioned cities, call your city hall to find a local franchise authority.
Comcast has teamed up with The UPS Store
Comcast has teamed up with The UPS Store to offer convenient and free equipment returns. Comcast customers can now bring their equipment directly to the nearest UPS Store location, where it will be processed, packed and shipped back to Comcast, free of charge. Equipment can be dropped off "as is," no box or packaging required.
The UPS Store in West St. Paul:
1670 Robert St. S., West St. Paul, MN 55118
651-451-0611 | Fax 651-451-8963 | www.theupsstore.com
UPS Drop Boxes in Northern Dakota County:
- 5802 Blackshire Path, Inver Grove Heights, MN 55076
- 5842 Carmen Ave., Inver Grove Heights, MN 55077
- 2918 Upper 55th, Inver Grove Heights, MN 55076
- 633 Concord St. South, South St. Paul, MN 55075
- 501 Farwell Ave., Inver South St. Paul, MN 55075
Who and What We Are:
NDC4 is a municipal joint powers cooperative formed in 1982 by the seven cities of Inver Grove Heights, Lilydale, Mendota, Mendota Heights, South St. Paul, Sunfish Lake, and West St. Paul.
To achieve our mission, we provide consumer protection services for cable subscribers and directly oversee government and educational programming (see our government meeting schedule) on Channels 18, 19, and 20. We also administer LOCAL community programming thorough our non-profit corporation, Town Square Television.
The cable commission consists of a city council and citizen representative from each of our member cities. Five of the fourteen commissioners are elected commission officers who form the Executive Committee. The full commission meets on the first Wednesday of every other month (February, April, June, August, October, and December), while the Executive Committee meets during the months in between. Full commission meetings are televised LIVE the first Wednesday of every other month at 7 p.m. on Government Channel 18.
Century Link Locations
Woodbury
1605 Queens Dr #104
Woodbury, MN 55125 -Map
(651) 770-2843
Woodburyretail@centurylink.com
- Mon-Fri: 9am-8pm
- Sat: 9am-8pm
- Sun: 12pm-5pm
Minneapolis
200 S. 5th Street
Minneapolis, MN 55402 -Map
(612) 332-8552
- Mon-Fri: 9am-5pm
- Sat: Closed
- Sun: Closed
Maplewood
1885 COUNTY RD D E
MAPLEWOOD, MN 55109 -Map
(651) 770-2843
Maplewoodretail@centurylink.com
Blaine
398 Northtown Dr
Blaine, MN 55434 -Map
(763) 795-8082
- Mon-Fri: 10am-9pm
- Sat: 10am-8pm
- Sun: 11am-6pm
Minnetonka
14200 Wayzata Blvd Ste F
Minnetonka, MN 55305 -Map
(952) 545-1093
Minnetonkaretail@centurylink.com
- Mon-Fri: 9am-7pm
- Sat: 9am-5pm
- Sun: Closed
Roseville
10 Rosedale Center
Roseville, MN 55113 -Map
(651) 631-2682
Rosevilleretail@centurylink.com
- Mon-Fri: 10am-9pm
- Sat: 10am-9pm
- Sun: 11am-6pm
Comcast Locations
Eagan - NEW!
3325 Central Park Village Drive
Suite 100
Eagan, MN 55121 -Map
- Mon-Sat: 9am-7pm
- Sun: 11am-5pm
Inver Grove Heights - Moved July 14th!
5300 S. Robert Trail
Inver Grove Heights, MN 55077 -Map
- Closed
St. Louis Park
4620 Excelsior Blvd.
St. Louis Park, MN 55416 -Map
- Mon-Sat: 9am-7pm
- Sun: 11am-5pm
Minnetonka
14404 Excelsior Blvd.
Minnetonka, MN 55345 -Map
- Mon-Fri: 9am-7pm
- Sat: 9am-5pm
- Sun: Closed
Brooklyn Park
9660 Colorado Lane
Brooklyn Park, MN 55445 -Map
- Mon-Sat: 9am-7pm
- Sun: 11am-5pm
Richfield
6503 Nicollet Ave.
Richfield, MN 55423 -Map
- Mon-Sat: 9am-7pm
- Sun: 11am-5pm
St. Paul (Highland Park)
2050-2052 Ford Parkway
St. Paul, MN 55116 -Map
- Mon-Sat: 9am-7pm
- Sun: 11am-5pm
Roseville
2480 Fairview Ave. N.
Roseville, MN 55113 -Map
- Mon-Sat: 9am-7pm
- Sun: 11am-5pm
Woodbury
429 Commerce Drive
Woodbury, MN 55125 -Map
- Mon-Sat: 9am-7pm
- Sun: 11am-5pm
Comcast Franchise Renewal
On August 15, 2018, the Northern Dakota County Cable Communications Commission, (“NDC4”), on behalf of its seven Member Cities (Inver Grove Heights, Lilydale, Mendota, Mendota Heights, South St. Paul, Sunfish Lake, and West St. Paul, Minnesota), received a Formal Renewal Proposal for a Cable Franchise (“Formal Proposal”) from Comcast of St. Paul, Inc., (“Comcast”) a cable television provider franchised to do business in the seven Member Cities.
The public is invited to inspect a copy of Comcast’s Formal Proposal and the NDC4 Formal Community Needs Assessment, during regular business hours, at the NDC4 office located at 5845 Blaine Avenue, Inver Grove Heights, MN 55076-1401. Comcast’s Formal Proposal and the NDC4 Formal Community Needs Assessment are available online at www.townsquare.tv/cable-customers. Written public comments regarding Comcast’s Formal Proposal may be submitted to Jodie Miller, NDC4 Executive Director, 5845 Blaine Avenue, Inver Grove Heights, MN 55076-1401 or online at www.townsquare.tv/contact. Written comments will be accepted until 4:00 p.m. on Monday October 1, 2018.
Documents:
NDC4 Formal Needs Assessment Report - April 4, 2018
- NDC4 Formal Needs Assessment Report and Exhibits A & B
- Exhibit C - Community Needs Report
- Exhibit C - Appendices 1 of 2 - Community Needs Assessment Report
- Exhibit C - Appendices 2 of 2 - Telephone Survey Report
- Exhibit D - NDC4 I-Net Review Needs Assessment Report
- Exhibit E - Request for Formal Proposal(RFRP)
- Exhibit E - Attachment 1 - Model Cable Television Franchise Ordinance for Comcast of Minnesota
Comcast Response - August 15, 2018