Northern Dakota County Cable Communications CommissionOur Mission Statement:
The mission of NDC4 is to serve its member cities by administering and enforcing the cable franchise ordinance, managing institutional programming and overseeing local community programming on their behalf.
If you have an issue with CenturyLink or Comcast...
Residents may call the cable commission if they have questions or unresolved complaints with CenturyLink or Comcast. For questions about CenturyLink PrismTV® residents should first attempt to contact CenturyLink at (877) 837-5738 or visit the closest local store in Woodbury at 1605 Queens Dr #104,Woodbury, MN 55125. For questions about Comcast residents should first attempt to contact Comcast at (651) 222-3333 or visit the local cable store at 5300 South Robert Trail (Salem Square Shopping Center) Inver Grove Heights, MN. NDC4 is here to assist with unresolved concerns and will forward complaints to an “escalated complaints” department within CenturyLink or Comcast for faster resolution, Monday-Friday 8 a.m. to 4:30 p.m., at 651-450-9891. NDC4 offices and Town Square Television studios are located at 5845 Blaine Avenue, Inver Grove Heights, MN 55076.
If you are unable to resolve your question or problem directly with CenturyLink or Comcast (and you live within the cities of Inver Grove Heights, Lilydale, Mendota, Mendota Heights, South St. Paul, Sunfish Lake, and West St. Paul), you may call the cable commission at (651) 450-9891.
If you do not live in the above-mentioned cities, call your city hall to find a local franchise authority.
Franchise Updates :
At its February 23rd Special Meeting, the Northern Dakota County Cable Communications Commission (”NDC4”) approved a Resolution recommending that its Member Cities should extend Comcast’s Cable Television Franchise Ordinance to March 31, 2017. This extension will allow time for the NDC4 Commission and Comcast to complete the informal franchise renewal negotiations process. The Resolution is now making the rounds for consideration by each of the seven Member Cities, with the following results/schedule:
- Sunfish Lake City Council passed March 2, 2016
- Mendota Heights City Council passed March 3, 2016
- South St. Paul City Council passed March 7, 2016
- Mendota City Council passed March 8, 2016
- Lilydale City Council passed March 14, 2016
- West St. Paul City Council passed March 28, 2016
- Inver Grove Heights City Council passed April 11, 2016
At its February 23rd Special Meeting, the Northern Dakota County Cable Communications Commission (”NDC4”) approved a Recommended Cable Television Franchise Ordinance to be granted to CenturyLink, for consideration by each of the seven NDC4 Member Cities, with the following results/schedule:
- Mendota Heights City Council passed March 15, 2016
- South St. Paul City Council passed March 21, 2016
- Sunfish Lake City Council passed April 5, 2016
- Inver Grove Heights City Council passed April 11, 2016
- Lilydale City Council passed April 11, 2016
- Mendota City Council passed April 12, 2016
- West St. Paul City Council passed April 25, 2016
Northern Dakota County Cable Communications Commission (“NDC4”) received a Cable Television Franchise Application from CenturyLink, the local incumbent telephone exchange carrier operating in the Commission’s seven-city franchise area, in 2015. Residents and businesses of Inver Grove Heights, Lilydale, Mendota, Mendota Heights, South St. Paul, Sunfish Lake, and West St. Paul were encouraged to submit comments or questions relating to CenturyLink’s franchise application via telephone or in person during the public hearing that was held June 3, 2015, as well as via e-mail and U.S. Mail.
NDC4 published a “Notice of Intent to Consider Application(s) for Franchise(s)” on March 8 and March 15, 2015, with the application deadline of March 31, 2015. One application was received from CenturyLink. NDC4 published a Notice of Public Hearing on April 5, 2015, announcing the opening of the public hearing to occur during the full Commission Meeting on April 15, 2015. During that meeting the Commission voted to continue the Public Hearing through the next full Commission meeting on June 3, 2015 at 7 p.m.
After the public hearing and several consulting reports on the company, NDC4 Commission found the applicant to be legally, technically, and financially qualified to operate a cable system in the seven-city area. The staff and legal counsel and negotiating committee were authorized to negotiate with CenturyLink to agree upon a recommended, or “model,” cable television franchise ordinance to be considered by each of the seven Member Cities. The recommended NDC4 franchise ordinance was approved at the February 23, 2016, Cable Commission meeting, and now may be considered individually by each of the Member Cities following their normal Ordinance adoption procedures, which in some cases include public hearings.
Discussions of the CenturyLink Franchise are available by clicking on the following web streamed meeting videos:
- February 23, 2016, NDC4 Commission Meeting
- March 3, 2016, Mendota Heights City Council Meeting (overview presentation)
- March 7, 2016, South St. Paul City Council Meeting (overview presentation)
- March 15, 2016, Mendota Heights City Council Meeting (includes public hearing and links to Mendota Heights ordinance and resolution with findings of fact)
- March 21, 2016, South St. Paul City Council Meeting
- March 28, 2016, West St. Paul City Council Meeting
- April 11, 2016 Inver Grove Heights City Council Meeting
CenturyLink has applied for franchises in several Minneapolis-St. Paul metro area communities. CenturyLink has received franchises in approximately 37 Twin Cities communities, including Minneapolis, St. Paul, Bloomington, and members of the North Suburban Communications Commission headquartered in Roseville.
Who and What We Are:
To achieve our mission, we provide consumer protection services for cable subscribers and directly oversee government and educational programming (see our city meeting schedule) on Channels 18, 19, and 20. We also administer LOCAL community programming thorough our non-profit corporation, Town Square Television.
The cable commission consists of a city council and citizen representative from each of our member cities. Five of the fourteen commissioners are elected commission officers who form the Executive Committee. The full commission meets on the first Wednesday of every other month (February, April, June, August, October, and December), while the Executive Committee meets during the months in between. Full commission meetings are televised LIVE the first Wednesday of every other month at 7 p.m. on Government Channel 18.