Northern Dakota County Cable Communications CommissionOur Mission Statement:
The mission of NDC4 is to serve its member cities by administering and enforcing the cable franchise ordinance, managing institutional programming and overseeing local community programming on their behalf.
Comcast increasing Modem Speeds:
Effective October 27 Comcast is increasing Internet speeds with the introduction of a new Performance Pro speed tier of 75Mbps and Blast! Pro speed tier of 150Mbps. Customers who subscribe to many popular XFINITY bundles will now receive either Performance Pro, increasing their download speeds from 50Mbps to 75Mbps, or Blast! Pro, increasing their speeds from 105Mbps to 150Mbps, an increase of nearly 50 percent.
To get the new speeds, customers simply need to re-start their modems. Comcast will also notify customers who may need to upgrade their modems to be able to receive the increased speeds. Eligible customers who lease modems from Comcast will be able to receive upgraded modems at no additional charge. A list of approved modems can be found online at http://mydeviceinfo.comcast.net/.
The cable franchise agreement with Comcast is currently in a 12-month extension that will expire March 31, 2016. The NDC4 Cable Commission is negotiating with Comcast representatives to mutually agree on a franchise renewal document. The goal of NDC4 is to present a recommended draft franchise ordinance to each of its seven member cities for consideration by January 2016, giving the Commission about three months to present the draft ordinance to each of the seven City Councils. (Some cities require more than one reading for approval of an ordinance.)
The franchise renewal process was delayed in 2014 by the proposed Comcast Merger, so at that time NDC4 recommended and each city granted a 12-month extension of the current franchise to allow NDC4 and Comcast time to complete franchise renewal negotiations. Copies of these resolutions and related documents are available to the right, under Documents.
By federal law a cable television franchise granted by a city is NOT exclusive. In fact, the NDC4 Cable Commission has received a competitive video franchise application from CenturyLink. NDC4 Cable Commission is currently negotiating with representatives of CenturyLink, and the Commission hopes to have a recommended draft competitive video franchise ordinance for consideration by its member cities sometime in the fourth quarter of 2015. This would give the residents of northern Dakota County the possibility of having another option for wireline video services that include the local community channels provided by Town Square Television.
Residents may call the cable commission if they have questions or unresolved complaints with Comcast. They should first attempt to contact Comcast at 651-222-3333 or visit the local cable store at 5300 South Robert Trail (Salem Square Shopping Center) Inver Grove Heights, MN. NDC4 is here to assist with unresolved concerns and will forward complaints to an “escalated complaints” department within Comcast for faster resolution, Monday-Friday 8 a.m. to 4:30 p.m., at 651-450-9891. NDC4 offices and Town Square Television studios are located at 5845 Blaine Avenue, Inver Grove Heights, MN 55076.
To achieve our mission, we provide consumer protection services for cable subscribers and directly oversee government and educational programming (see our city meeting schedule) on Channels 18, 19, and 20. We also administer LOCAL community programming thorough our non-profit corporation, Town Square Television.
The cable commission consists of a city council and citizen representative from each of our member cities. Five of the fourteen commissioners are elected commission officers who form the Executive Committee. The full commission meets on the first Wednesday of every other month (February, April, June, August, October, and December), while the Executive Committee meets during the months in between. Full commission meetings are televised LIVE the first Wednesday of every other month at 7 p.m. on Government Channel 18.
If you have an issue with Comcast...
NDC4 works as an advocate for cable customers. If you have an issue with the cable company and are a Comcast subscriber in the Twin Cities, MN area, start by calling Comcast at (651) 222-3333.
If you are unable to resolve your question or problem directly with Comcast (and you live within the cities of Inver Grove Heights, Lilydale, Mendota, Mendota Heights, South St. Paul, Sunfish Lake, and West St. Paul), you may call the cable commission at (651) 450-9891.
If you do not live in the above-mentioned cities, call your city hall to find a local franchise authority.